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Support Center

Our support team can be reached by the 4 methods described below

E-mail

Our e-mail support is available 24/7 but mostly in EU daylight
Send Email

Support Ticket

The ticket is the most widely used method to contact our support team
Submit Ticket

Live Chat

To start a Live Chat simply open the chat on the bottom right corner
Start Chat

Skype

Skype is only available during weekdays 9 AM - 3 PM GMT+2
Contact Skype

We are not online?

Contact us via the Ticket system and we will answer ASAP Open Ticket

Quick Answers

These are a few word answers to the most common questions
General
  • We don't have any late fees
  • No refund for dedicated and domains
  • All our services are unmanaged
  • It takes a few minutes to setup your hosting
  • Our servers are in the US, FR and CA
Shared Hosting
  • You get access to a cPanel account
  • You don't have root and kernel access
  • You share some of the resources with others
  • SSL is added via Let's Encrypt module
  • You can migrate via the backup feature
Reseller Hosting
  • You get access to WHM and cPanel accounts
  • You don't have root and kernel access
  • You can create infinite cPanel accounts
  • You need to create your own packages
  • Monitoring abuse is your responsibility
VPS Hosting
  • A VPS is a slice of a Dedicated Server
  • You get full root and kernel access
  • You share some of the resources with others
  • A VPS can be as big as the node maximum
  • We only offer KVM VPS servers
Dedicated Hosting
  • You get the whole server to yourself
  • You get full root and kernel access
  • IPMI is available throught request
  • You can add SoftRAID in Linux Kernel
  • Provisioning takes 2-24 hours
Domain Hosting
  • No need to transfer in your domain to buy hosting
  • Domains are valid for 1 year without renewal
  • Nameservers can be updated at the domain registrar
  • Domains are not case sesitive
  • There is no SEO advantage for certain extensions
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