Our 10 days refund policy allows you to refund Shared Web Hosting, Enterprise Hosting, Reseller Hosting and VPS Hosting products. They carry a no questions asked 10 Days money back guarantee on them. Remember, this is only for the Shared Web Hosting, Enterprise Hosting, Reseller Hosting and VPS Hosting products and does not apply to administrative fees, install fees for custom software, SSL Certificates, Dedicated IP Addresses, Managed Services, Dedicated Servers, or Domain registration/transfer/renewals.
In every case you will have to open a support ticket and for all above mentioned hosting services it is down to us if we agree with your reasoning. If we can fix the issue then a refund will not be issued. If we are unable to solve the issue your refund will be issued within 24 hours. Prepayments and account credit are ineligible to be refunded, or transferred to alternate accounts regardless if the upcoming billing term has started.